What is this Privacy Policy for?
Privacy Overview
Here you can find out about what information (data) we collect and how we use it, as well as information about our use of cookies.
Our Commitment
Let's start by saying that we don't do anything with your information that you wouldn't reasonably expect us to. The only information we're interested in is how to contact you and where to have your orders delivered.
However, we're required by law to make it absolutely clear what we do with your data, why we do it, and what your rights are regarding your personal information, so please forgive us if some of the following sounds obvious or even a little silly!
What Do We Do With Your Personal Information?
Name and Address
We need this information so that we can have the products that you've ordered delivered to you by a postal/courier service. Use of your name and address is on the legal basis of "performance of a contract".
Failure to provide a name and address will mean that we can't dispatch your orders.
Telephone Number
If there's ever a problem with your order, we find that the quickest way is usually to call you so that we can get it sorted out. We may also send a text if you've give us a mobile number.
Failure to provide a telephone number will mean that any issues will take longer to rectify.
Email Address
We need your email address for several reasons:
- Your email is your unique identifier (username) for our website
- We'll keep you updated on the progress of your orders
- We may contact you if there's a problem with your order
- We'll send you special offers and new product information
Important: You can opt out of email marketing at any time, either by contacting us or by following the "unsubscribe" link in any of our marketing emails.
Age Verification
As vaping-related products are age-restricted, we require you to confirm your age if you operate as a sole trader.
Do you store any of my payment details?
When you pay by bank transfer, we cannot see your bank details. We will only need this information if we need to make a payment to you, in which case we will ask you to provide a sort code and account number.
How long will you store my personal information?
VAT invoices are automatically generated for each transaction we process, and under UK law we must store these for 6 years from the end of the financial year in which they are issued. As such, that's how long we'll have your information on file for.
Who will see your data?
For the purposes of GDPR (General Data Protection Regulations) we are the "data controller". EQ Wholesale is a trading name of Can You Get Me Ltd (UK company number 04560133).
Any third-party companies we use are known as "data processors". Under GDPR law these data processors are forbidden from using your information in any way except when we instruct them to do so.
We use such third parties for delivery of goods (including Royal Mail, Fedex and DPD) and delivery of marketing emails (including Mailchimp). Where these third parties are based outside of the EU, we have ensured that the relevant companies have put in place appropriate safeguards for data processing.
What rights do I have regarding my personal information?
Right to Rectification: If the information we have is incorrect, you have the right to have it amended. You can generally do this yourself in your account settings, however please contact us if you'd prefer us to do it for you.
Right to Access & Deletion: You have the right to request a list of any information that we have about you, and to request that we delete your personal information from our records.
Right to Withdraw Consent: If you have consented to the processing of your data (e.g. for email marketing) then you have the right to withdraw that consent at any time.
Right to Complain: You have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Use of Cookies
This website uses cookies to improve your experience while visiting the website.
Cookies are small files saved to your hard drive that track, save and store information about your interactions and usage of the website. In real terms, this allows the website to keep track of whose basket is whose.
Imagine 100 people going to the supermarket and all using the same trolley - things would get a little messy at the checkout, and this is what would happen without cookies!
Privacy Assurance:
No personally identifiable information is collected or stored by the cookies on this website.
Have questions about our privacy practices?
If you have any questions, comments or concerns about any of the above, please don't hesitate to contact us and we'll be happy to help.
