Click & collect orders placed by 2pm will be processed the same working day and available for collection Mon-Fri 9am-4.30pm (excluding bank holidays). Orders placed after 2pm or at the weekend will be processed the next working day.

Please wait until you have received an email from us to let you know that your order is ready. We will need to see this email when you collect (either a hard copy or on your mobile device).

You can choose to either pay in advance by bank transfer, or pay cash when you collect your order.

Please note: If you are paying with cash, please have the exact amount as we are unable to provide change. Any overpayment will be credited to your account and redeemed against your next order.


Orders paid for before 2.45pm will be dispatched the same working day. "Working days" are Monday to Friday excluding public and bank holidays. Please note that while over 99% of orders are successfully delivered within the timeframe of the chosen shipping option, the service is not guaranteed.

The cost of carriage for mainland UK orders to business premises is FREE if your order is £150 or more.

For orders under £150, the cost of shipping is £5, and delivery to a residential address will be subject to a £1 surcharge as our courier charges us extra for residential deliveries.

For orders under £100, the cost of shipping is £10.

For orders under £50, the cost of shipping is £15.

All order values and shipping prices stated above exclude VAT.

EQ Wholesale cannot be held responsible for delayed delivery once an order has been dispatched. You will receive an email with your tracking details and it will be your responsibility to monitor the status of your delivery.