TRADING ACCOUNTS

All trading account applications are subject to approval by EQ Wholesale. You may be asked for proofs of trading and proofs of identity when setting up your account.

EQ Wholesale reserves to right to suspend a trading account if we deem it to be necessary or appropriate.


ORDERS & PRODUCTS

All orders are subject to approval by EQ Wholesale, and all items are subject to availability. If we are not able to fulfill your order, we will offer an amended order for your consideration.

All branded products are sourced directly from the manufacturer or one of their appointed distributors. EQ Wholesale will never pass off counterfeit or "clone" items as the genuine article.

All images on this website are for illustrative purposes only and may not reflect the exact appearance of the actual product, as a manufacturer will occasionally alter the design, colour shades etc.


PRICING & PAYMENTS

All prices displayed exclude VAT and carriage unless otherwise stated.

Whilst our order forms are regularly updated and are as accurate as possible, we're only human and very occasionally an incorrect price may be shown. If this is the case, we will notify you of any discrepancy before an invoice is issued.

Payments by bank transfer only. All funds must clear our bank account before an order can be dispatched.

EQ Wholesale do not offer credit facilities.


CARRIAGE

Orders paid for before 2.45pm will be dispatched the same day for next working day delivery. "Working days" are Monday to Friday excluding public holidays.

The cost of carriage for orders up to 15kg is £10 plus VAT, and 50p plus VAT for each additional kilogram. The weight of all orders will be rounded up to the nearest 1kg.

Saturday delivery is available for an additional £10 plus VAT.

The above prices apply to mainland England, Scotland and Wales only. Carriage prices may vary in other areas, including but not limited to Scottish Highlands/Islands, Isle of Man, Isle of Wight, Northern Ireland and Channel Isles. Next Day and Saturday deliveries may not be available in some areas.

EQ Wholesale cannot be held responsible for delayed delivery once an order has been dispatched.


RETAIL PRICES

Ultimately, the price at which you sell the products purchased from EQ Wholesale is up to you, and we will not insist on a particular retail price for any item unless instructed to do so by the manufacturer.


WARRANTY & DEFECTS

The warranty on all items supplied by EQ Wholesale will remain with the dealer making the purchase. At EQ Wholesale we only sell what we have been selling in our shops, and to date we have had a less than 0.5% failure rate, including both "dead on arrival" items and customers bring an item back with a fault. 
 
In our experience the vast majority of potential warranty issues can be attributed to simple user error.  In the past we have found that most of the items that we have swapped under warranty have actually been in good working order - staff training is key to minimising warranty exchanges and maximising profits. EQ Wholesale will gladly help and advise you with potential faults and how to avoid or resolve them.
 
EQ Wholesale will exchange any items that have had either a manufacturer recall, or that we have identified as a potential problem. Where an exchange is necessary this will be done via a like-for-like swap, or a credit note will be issued to be used against future purchases. No refunds will be issued.
 
EQ Wholesale will consider buying back unwanted stock (excluding liquids) but this will only be for items that we originally supplied, and at a reduced rate from the original supply price (to be agreed on a case-by-case basis). 


LIQUIDS

Some liquids are not suitable for use in plastic tanks as they may cause discolouration and even cracking of the tank in some instances. Liquids containing aniseed and cinammon are common culprits, and certain other liquids may also be affected. It is your responsibility to correctly advise your customers on a liquid that is suitable for their tank/clearomiser and to inform them of the possible negative effects of using an unsuitable liquid.